Privacy Policy

1. Information we collect

We collect information that you voluntarily provide when you contact us, request a quotation, enquire about a service, or otherwise communicate with KinetiqIT.

• Contact details such as your name, email address, telephone number, and company name.
• Project information, messages, files, and requirements you choose to share with us.
• Technical information such as browser type, device type, referring pages, approximate location, and website usage data collected through standard server logs or analytics tools.

2. How we use information

• Responding to enquiries and preparing proposals or quotations.
• Providing, maintaining, and improving our website and professional services.
• Communicating about active projects, support requests, or service updates.
• Protecting our website, users, and systems against misuse, fraud, or security threats.
• Meeting applicable legal, accounting, and regulatory requirements.

3. Cookies and analytics

Our website may use essential storage, cookies, and privacy-conscious analytics to understand website performance and visitor behaviour. You can control cookies through your browser settings, although disabling essential storage may affect some website features.

4. Sharing and service providers

We do not sell personal information. We may share limited information with hosting, analytics, communications, or other technology providers where necessary to operate our website and deliver services. These providers process information on our behalf and are expected to protect it appropriately.

We may also disclose information when required by law, to protect legal rights, or in connection with a business reorganisation or transfer.

5. Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal and operational requirements. We use reasonable administrative and technical safeguards, but no method of internet transmission or electronic storage is completely secure.

6. Your choices and rights

Depending on the law that applies to you, you may request access to, correction of, or deletion of your personal information, or object to certain uses. To make a request, contact us using the details on our Contact page. We may need to verify your identity before responding.

7. International processing

Some service providers may process information outside Malaysia. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the information involved.

8. Children's privacy

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children through this website.

9. Changes to this policy

We may update this policy as our services or legal obligations change. The latest version will be published on this page with its effective date.